Because we sell exclusively online, we offer a 30-day risk-free return policy after the delivery of your order! We have free shipping, returns, and exchanges if you decide a different frame would fit you better or want to change magnification.
Log in to your account at the top, right-hand corner of our website. Click on the order number associated with the pair(s) you wish to return or exchange. Once there, clicking the “Return or Exchange” button prompts you to confirm your request and then automatically notifies our team. After that, you can kick back and we’ll respond to you via email as soon as possible!
You may also locate the email with your confirmation order. The email subject reads “Felix Gray Order Confirmation” and the sender is email@example.com. Reply directly to that email with a brief reason why, and we’ll respond to you as soon as possible!