When can I expect my order?
Generally, orders ship within 3-5 business days. Once UPS Mail Innovations pick up your order, you will automatically receive an email with your tracking information.
Order Type and Estimated Shipping Times:
Non-Rx Glasses - Ship within 3-5 business days
Reader Glasses - Ship within 3-5 business days
Sunglasses - Ship within 3-5 business days
Prescription Glasses - Ship within 5-7 business days
Sleep Glasses - Ship within 5-7 business days
Note: Rx glasses take 5 - 7 business days to process once a valid eyeglass prescription is received. International orders will take additional time to arrive. The timing depends on MyUS.com and the country delivery times. We do not offer free returns for international orders through MyUS.com
What shipping options do you offer?
Our standard shipping carrier is UPS Mail Innovations. They leverage the integrated distribution network of UPS to expedite parcels to the local postal service destinations for last-mile USPS delivery.
Felix Gray offers two expedited shipping options at the delivery step of checkout. UPS 3 Day or USPS Priority for P.O. boxes is available for a $15.00 charge. Alternatively, UPS Next Day Air or USPS Express for P.O. boxes is available for a $30.00 charge. Non-prescription, readers, and sunglasses may take 1 - 3 business days to process while Rx and Sleep glasses may take 2 - 4 business days to process once a valid eyeglass prescription is received.
Please note that expedited shipping charges are non-refundable after the order is shipped.
Where do you ship?
We ship to anyone with a valid address in the United States, U.S. Virgin Islands, Puerto Rico, Guam, or a military APO/DPO/FPO address.
Do you ship internationally?
At the moment, Felix Gray only ships domestically within the United States. However, we've found the best possible solution for international customers through a partnership with MyUS.com—an all-encompassing shopping and shipping consolidator. MyUS.com offers a convenient and fast international shipping solution to more than 225 countries. When you create a MyUS.com account you’ll receive discounted shipping rates, 24/7 access to MyUS customer service team, and the ability to consolidate packages, which saves you money on international shipping. We ship to them, and they ship to you!
Please note that Felix Gray & MyUS.com will no longer ship products to countries within the E.U. due to GDPR compliance. Countries within the E.U. include Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the UK.
We cannot fulfill international prescription orders and do not offer free international shipping, returns or exchanges
How it works
- Create your account at MyUS.com to receive your own U.S. shipping address.
- Use MyUS.com’s Personal Shopper Service to make a Felix Gray purchase on your behalf. MyUS.com accepts credit cards with international billing addresses, cards issued by non-U.S. financial institutions, and wire transfers.
- Use your U.S. address provided by MyUS.com when placing your Felix Gray order.
- Once your order ships, MyUS.com will keep you updated with tracking information during the mail forwarding process.