Contact us

Contact information

Business hours

Monday-Friday from 10am-6pm ET

 

How to reach us

Emailhelp@shopfelixgray.com or support@shopfelixgray.com

Facebook Messenger@felixgrayeyes

Phone: (646) 663-4575

Fax: (646) 968-0608

We respond to all messages (whether in the form of an email, message on social media, live chat, or voicemail) in the order they're received. As an e-commerce company, we sure do love emails - that is the easiest way to get in contact with our Customer Experience team! Regardless of the mode of communication, however, you can look forward to hearing back from us within one business day.

 

Fit / sizing

How do I know if the glasses fit me?

Keep these tips in mind when choosing which pair of Felix Grays would best suit you:

  1. Glasses should stay put on your nose.
  2. Don't let your eyebrows hide below or make contact with the frame.
  3. Make sure the bottom of the frame doesn't rest on your cheeks.
  4. Your pupils should be aligned near the center of your lenses.

What are the dimensions of the frames?

We encourage you to check out our Fit Guide.  We suggest measuring your favorite pair of eyewear to find the best fit! If you're still having trouble, send us a photo at Style@shopfelixgray.com and we'll follow up with a personalized frame recommendation. All Felix Gray frame dimensions are listed below in millimeters. 

Adult (Face Size)

Lens Width

Nose Bridge

Arm Length

Lens Height

Total Frame Width

Turing (Narrow/Med)

45 mm

21 mm

140 mm

37 mm

126 mm

Roebling (Narrow/Med)

49 mm

18 mm

140 mm

39 mm

133 mm

Haro (Narrow/Med)

48 mm

22 mm nose pads

140 mm

43 mm

132 mm

Hamilton (Narrow/Med)

49 mm

21 mm nose pads

140 mm

40 mm

132 mm

Kelvin (Medium)

52 mm

18 mm

140 mm

41 mm

134 mm

Nash (Medium)

49 mm

17 mm

140 mm

36.5 mm

135 mm

Carver (Medium)

50 mm

17 mm

145 mm

32 mm

133 mm

Lovelace (Med/Wide)

51 mm

15 mm

135 mm

40.5 mm

137.5 mm

Hopper (Medium/Wide)

49 mm

18 mm

145 mm

38 mm

135.5 mm

Kepler (Medium/Wide)

49 mm

21 mm nose pads

145 mm

40 mm

136 mm

Faraday (Wide)

53 mm

17 mm

145 mm

36 mm

136.5 mm

Jemison (Wide)

52 mm

18 mm

145 mm

41 mm

140 mm

 

Kids Small (Face size)

Lens Width

Nose Bridge

Arm Length

Lens Height

Total Frame Width

Roebling (Narrow/Med)

45 mm

17 mm

125 mm

37 mm

121 mm

Nash (Medium)

42 mm

14 mm

125 mm

32 mm

121 mm

Faraday (Wide)

44 mm

16 mm

130 mm

31 mm

122 mm

  

Kids Large (Face size)

Lens Width

Nose Bridge

Arm Length

Lens Height

Total Frame Width

Roebling (Narrow/Med)

45 mm

21 mm

140 mm

39 mm

130 mm

Nash (Medium)

49 mm

18 mm

140 mm

35 mm

131 mm

Faraday (Wide)

48 mm

22 mm

140 mm

33 mm

132 mm

  

 

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My frames are a little out of shape. Can I fix them?

We designed Felix Grays with a malleable acetate frame, allowing your pair to mold to your unique fit over time. We source our frame material from Mazzucchelli acetate producers in Italy. Our frames are made out of cellulosic acetate which is predominately a plant-based material.

If your pair gets bent-out-of-shape through regular use, gentle adjusting at the temple arms of the frame will get your Felix Grays back into perfect shape! While the temple arms have an inner frame wire to maintain the integrity of the glasses, the nose bridge does not so please avoid adjustments to the bridge of the frames.

You can adjust them yourself or take them to an optical provider to perfectly fit your face since they have the proper instrumentation for adjustments.

What are the low bridge fit glasses?

We're extending the nose pads on our Low Bridge Fit frames to create a more comfortable fit for customers with a low nose bridge, wider face, and/or high cheekbones. A low nose bridge refers to the slope of the nose sitting level with or below the pupils. Low Bridge Fit glasses help minimize frames from sliding down the nose, pinching the nose, or resting on your cheekbones.

What is the return policy for the Low Bridge Fit collection?

Because we sell exclusively online, we offer a 30-day risk-free return policy after the delivery of your order with free shipping, returns, and exchanges!  If you experience any irritation with our Low Bridge Fit collection, feel free to contact us at help@shopfelixgray.com

Returns and exchanges

How can I return?

We offer a 30-day risk-free return policy after the delivery of your order! You can log into your account at the top, right-hand corner of our website. Select "Your Orders" and the order number associated with the pair(s) you wish to return or exchange. Once there, clicking the “Return or Exchange” button at the bottom of the page prompts you to confirm your request and then automatically notifies our team. After that, we’ll respond to you via email as soon as possible!

If you're having issues logging into your account, you can also reply to the email with your order confirmation from orders@shopfelixgray.com. Please reply to that email with a brief description letting us know whether you'd like to return or exchange and we’ll respond to you as soon as possible.

What is your return and exchange policy?

Because we sell exclusively online, we offer a 30-day risk-free return policy after the delivery of your order! We have free shipping, returns, and exchanges if you decide a different frame style would fit you better or want to change to a different frame color.

 

How can I exchange?

If you're interested in an exchange and are unsure of which style you want to try, measure your favorite pair of eyewear to get an idea of which Felix Gray frame would be the perfect fit! We encourage you to visit our Fit Guide. You can also email a photo of yourself to style@shopfelixgray.com for personal stylist recommendations. 

 

 

Order information

How do I cancel my order?

You can cancel your order within 2 hours by clicking on the "Cancel Order" button in your confirmation email. Each order will remain in a processing state for 2 hours before it's transmitted to our optical facility for immediate fulfillment. 

If the order has yet to ship, feel free to email help@shopfelixgray.com with an order cancellation request, and we'll do our best to accommodate your needs. However, if the order has already shipped, reach out to us upon delivery to initiate the return/exchange process!

What if the glasses I want are out of stock?

We work as hard as we can to keep our virtual shelves fully-stocked, though sometimes we do sell out of a popular frame or color. If a frame is sold out for an extended amount of time, an anticipated restock date will be listed on the product page. We encourage you to join our mailing list to be notified when the frame is back in stock.

Do you have retail locations?

Felix Grays are sold exclusively online. We realize glasses are something people would like to try on before committing to, which is why we offer a 30-day risk-free return policy after the delivery of your order! 

To learn which frame may fit you best, visit our Fit Guide.

Shipping

When can I expect my order?

Generally, orders ship within 3-5 business days. Once UPS Mail Innovations pick up your order, you will automatically receive an email with your tracking information. 

Order Type and Estimated Shipping Times:
Non-Rx Glasses - Ship within 3-5 business days
Kids Glasses - Ship within 3-5 business days
Sunglasses - Ship within 3-5 business days
Prescription Glasses - Ship within 5-7 business days
 
Prescription sleep Glasses - Ship within 5-7 business days 


Note: Rx glasses take 5 - 7 business days to process once a valid eyeglass prescription is received. 
International orders will take additional time to arrive. The timing depends on MyUS.com and the country delivery times. We do not offer free returns for international orders through MyUS.com

Where is my shipment? How can I track the order?

To track your order, just click the tracking link in your shipping confirmation email or go to your orders page, click the applicable order, and click track shipment. We can't wait for you to get your Felix Grays! 

What shipping options do you offer?

Our standard shipping carrier is UPS Mail Innovations. They leverage the integrated distribution network of UPS to expedite parcels to the local postal service destinations for last-mile USPS delivery.

Felix Gray offers two expedited shipping options at the delivery step of checkout. UPS 3 Day or USPS Priority for P.O. boxes is available for a $15.00 charge. Alternatively, UPS Next Day Air or USPS Express for P.O. boxes is available for a $30.00 charge. Non-prescription, readers, and sunglasses may take 1 - 3 business days to process while Rx and Sleep glasses may take 2 - 4 business days to process once a valid eyeglass prescription is received.

Please note that expedited shipping charges are non-refundable after the order is shipped.

Where do you ship?

We ship to anyone with a valid address in the United States, U.S. Virgin Islands, Puerto Rico, Guam, or a military APO/DPO/FPO address. 

Do you ship internationally?

At the moment, Felix Gray only ships domestically within the United States. However, we've found the best possible solution for international customers through a partnership with MyUS.coman all-encompassing shopping and shipping consolidator. MyUS.com offers a convenient and fast international shipping solution to more than 225 countries. When you create a MyUS.com account you’ll receive discounted shipping rates, 24/7 access to MyUS customer service team, and the ability to consolidate packages, which saves you money on international shipping. We ship to them, and they ship to you!

Please note that Felix Gray & MyUS.com will no longer ship products to countries within the E.U. due to GDPR compliance. Countries within the E.U. include Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the UK.

We cannot fulfill international prescription orders and do not offer free international shipping, returns or exchanges

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How it works

  1. Create your account at MyUS.com to receive your own U.S. shipping address.
  2. Use MyUS.com’s Personal Shopper Service to make a Felix Gray purchase on your behalf. MyUS.com accepts credit cards with international billing addresses, cards issued by non-U.S. financial institutions, and wire transfers.
  3. Use your U.S. address provided by MyUS.com when placing your Felix Gray order.
  4. Once your order ships, MyUS.com will keep you updated with tracking information during the mail forwarding process.

Vision insurance

Where can I download a detailed invoice statement?

You can find your detailed invoice receipt if you log into your Account, click on the relevant order number, and click on the "Invoice" button. You can also reach out to us at help@shopfelixgray.com and we're more than happy to generate an invoice for you. 

How do I apply for insurance reimbursement?

If your vision plan covers prescription glasses than Felix Gray glasses should be reimbursable. After purchasing, you can find your detailed invoice receipt if you log into your Account, click on the relevant order number, and click on the "Invoice" button. We recommend checking out our insurance landing page for reimbursement instructions on out-of-network coverage.

Stephs for reimbursement:

  1. Fill out a health insurer specific claim form
  2. Print your detailed invoice receipt and include it with the claim form
  3. Submit the claim form and receipt to the health insurer
  4. Get your money back

You can also reach out to us at help@shopfelixgray.com and we're more than happy to assist!

Can I use my FSA/HSA funds to pay for Felix Grays?

Don't let your pre-tax health care expense dollars go to waste! Felix Gray glasses can be covered directly through your flexible spending account (FSA) or health savings account (HSA) since most providers reimburse for blue light blocking lenses. After purchasing, you can find your detailed invoice receipt if you log into your account, click on the relevant order number, and click on the "Invoice" button. Reach out to help@shopfelixgray.com for any additional questions.

Prescription eyeglasses

How do I obtain a prescription?

Make an appointment with your local optical provider, optometrist, or ophthalmologist for an eye exam. Make sure to request that they include your pupillary distance (PD) with the prescription.

How do I submit my prescription?

When you've chosen your Felix Gray frames, you can upload an image of your optical prescription during checkout. Alternatively, you can choose to send us your prescription at a later date or provide us with your doctors contact information to reach out to them directly.

If you choose to email us your prescription later, you will automatically receive an email prompting you to reply with your prescription attached.

How do I measure my pupillary distance?

Your pupillary distance (PD) is the measurement in millimeters between your pupils. It allows us to locate the optical center of your lenses so the prescription is correctly placed in the glasses. If your doctor didn't include this measurement with your prescription, the following options are available to you:

- Measure your pupillary distance using the PD tool via the link in your confirmation email. 

- Call your doctor or optical provider to request your PD measurement.

- Visit an optical location to get your PD measured. This is either free or requires a small fee. Once you learn your PD, please email it to us at help@shopfelixgray.com with your order number.

What are your prescription lenses made out of?

For all prescriptions orders, Felix Gray offers 1.67 High Index lenses. High Index lenses are thinner and lighter than Polycarbonate lenses, making them optically superior. This allows us to offer the highest quality prescription lenses to all of our customers at an affordable price.

Can you fill my prescription?

We can fill single-vision prescriptions with a spherical value (SPH) between -6.00 and +4.00 up to a -/+2.00 cylinder (CYL). If you have astigmatism, we need both your cylinder and axis values. 

We do not offer bifocals for ADD powers, prism, or progressives at the moment. We can however, accommodate your ADD value as a single vision lens for near vision/computer or distance.

If you're interested in receiving a notification when we offer additional spherical values, bifocals, progressives, and prism, feel free to sign up for our prescription mailing list.  Deciphering a prescription may be tricky. If you have any questions about whether we're able to fill yours, email help@shopfelixgray.com with your prescription attached.

 

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What is your return policy for Rx orders?

While all orders are limited to two prescription pairs of glasses per order, we still offer a 30-day risk-free return policy after the delivery of your order. We have free shipping, returns, and exchanges - always!

Reading and non-Rx eyeglasses

What reader magnifications are available?

In addition to our non-magnified, +.25 lenses, and prescription offerings, we also carry stock reader glasses available in +0.5, +1.0, +1.5, +2.0, and +2.5 power. If you have a reading Rx, we're able to fill any spherical value up to a +4.00 for single vision powers. Unfortunately, we do not offer bifocals at the moment.

Can anyone wear non-Rx?

Yes (with contact lenses, if needed)! All non-Rx Felix Gray glasses are currently worn by those who use contact lenses, reader magnification or do not need a prescription.

We also offer an optional +.25 magnified lens option to reduce stress on the ciliary muscle for those who are glued to their screens for hours at a time (think: analysts, designers, or coders). However, if you are glancing up, down, and around your environment/using multiple fields of vision throughout the day (taking notes, looking at multiple monitors, in meetings), unmagnified lenses may be the more comfortable way to go!

 

 

Sunglasses

What are the key features to Felix Gray sunglasses?

Color enhancement

When Blue Light hits your eye it scatters more than any other color (fun fact: the scattering effect of Blue Light is the same reason the sky appears blue). This mutes the richness of the visual spectrum. Our sunglasses filter Blue Light, block 100% UVA/UVB, and enhance all colors to their truest form.

Polarization

When light reflects off surfaces, like water, it creates an intense amount of glare. Our polarized lens filters light, reduces glare, and increases outdoor readability on digital devices for vivid accuracy.

360-degree protection

Light hits more than just the front of the lens. That’s why our superhydrophobic backside AR (anti-reflective) coating reduces indirect light from reflecting back into your eyes.

What are polarized lenses?

Light waves from the sun or light bulbs reflect in all directions, which can create an intense amount of glare. Polarized lenses help eliminate the scattering of light and only allow light to travel in one direction, which reduces glare. Our thin polarized lens increases outdoor readability on digital devices and diminishes distortion for optical clarity.

How do Felix Gray polarized lenses compare to standard tinted lenses?

Light moves in many directions and can emit vertically, horizontally, or diagonally. Tinted sunglasses decrease light intensity, but in doing so cause colors to appear dull and muted. In fact, tinted lenses don’t increase color richness or eliminate glare, and only disturb vertical and horizontal light. Felix Gray’s polarized sunglasses, on the other hand, go an extra step further. Our lenses remove glare and distortion by only allowing vertical light through the lens. Our thin polarized lenses improve optical clarity for an overall heightened visual experience.

Do Felix Gray sunglasses offer UV protection?

Yes! Our sunglasses block 100% UVA/UVB light. According to The Vision Council, the sun emits UVA, UVB, and UVC. The Earth’s atmosphere absorbs UVC rays, but UVB rays are not fully blocked and can still burn the eyes and skin. The most harmful rays (according to the World Health Organization) are UVA rays, which are not blocked by the atmosphere and are responsible for the most damage to vision health.

How should I care for my sunglasses?

We always recommend keeping your sunglasses in the Felix Gray hard case to avoid any damage. The lenses are high-quality CR-39, which is a plastic polymer commonly used when manufacturing eyeglass lenses. We developed a proprietary lens technology (that’s engineered and manufactured in the U.S.) that contains internal Blue Light filters, premium anti-reflective coatings, and 100% UV protection.

We recommend using the microfiber cloth you received with your sunglasses for cleaning any smudge, fingerprint, or dirt from the lens. Using lotion-free soap or dishwashing liquid with water works as well! We don’t recommend using chemical-based cleaning materials or fibers since they may scratch or damage the lens.

If your sunglasses accidentally get splashed with water, don’t worry! Our sunglasses can get wet, but we recommend rinsing with tap water after being exposed to saltwater or chlorine.

What is the return/exchange policy for sunglasses?

We offer a 30-day risk-free return policy after the delivery of your order with free shipping, returns, and exchanges. We encourage you to visit our Fit Guide to determine which fit is right for you. You can also email a photo of yourself to style@shopfelixgray.com for personal stylist recommendations.

Sleep glasses

What are sleep glasses?

Our sleep glasses are a more enhanced way to specifically filter the range of Blue Light that impacts melatonin secretion (440-500 nm wavelengths) to improve the quality of your rest. Our clinically proven sleep lens acts as a natural sleep aid that minimizes color distortion despite the lens tint.

When should I wear my sleep glasses?

Put on your sleep glasses when you come home in the evening or when the sun goes down until you go to bed. The longer you wear them, the more effective they are in assisting you with a better night’s rest.

Are sleep glasses available in prescription or readers?

Felix Gray sleep glasses are available in non-prescription, prescription, and reader magnifications of +0.25, +0.5, +1.0, +1.5, +2.0, and +2.5. We can fill prescriptions with a spherical value (SPH) between +2.00 and -3.00 up to a -/+ 2.00 cylinder (CYL).

Will the sleep glasses affect my color perception?

Felix Gray sleep lenses were engineered to minimize color distortion despite the lens tint. This way, you don’t have to worry about looking through heavy amber tinted lenses that drastically affect color perception.

What material are Felix Gray sleep lenses made of?

Felix Grays sleep lenses are made out of High Impact 1.56 lenses, which is a super lightweight and impact resistant material.It has a very high Abbe value and is optically superior to polycarbonate lenses. While the lens tint is more yellow than the Felix Gray proprietary clear lens, our sleep lens specifically filters the range of Blue Light that is most disruptive to our natural sleep cycle in the 440 nm - 500 nm range.

What is the return policy for sleep glasses?

We offer a 30-day risk-free return policy after the delivery of your order! We have free shipping, returns, and exchanges. Feel free to email help@shopfelixgray.com with any questions, concerns, or to initiate a return or exchange. 

Kids glasses

Why did you launch kids glasses?

Our customers frequently requested Blue Light filtering glasses for their children, and we’re happy to announce that we’re able to offer the same affordable, effective, and beautifully crafted glasses in kids sizes. We’ve taken our most popular frames and scaled them down into kids sizes for ages 4-8 (small) and 9-13 (large).

Do your kids glasses come in multiple sizes?

We’ve taken our most popular frames and scaled them down into kids sizes. You can choose frame two sizes for ages 4-8 (small) and 9-13 (large). We encourage you to check out our kids fit guide.

 

Kids Small (Face size)

Lens Width

Nose Bridge

Arm Length

Lens Height

Total Frame Width

Roebling (Narrow/Med)

45 mm

17 mm

125 mm

37 mm

121 mm

Nash (Medium)

42 mm

14 mm

125 mm

32 mm

121 mm

Faraday (Wide)

44 mm

16 mm

130 mm

31 mm

122 mm

  

Kids Large (Face size)

Lens Width

Nose Bridge

Arm Length

Lens Height

Total Frame Width

Roebling (Narrow/Med)

45 mm

21 mm

140 mm

39 mm

130 mm

Nash (Medium)

49 mm

18 mm

140 mm

35 mm

131 mm

Faraday (Wide)

48 mm

22 mm

140 mm

33 mm

132 mm

 

 

What lens offerings are available for kids glasses?

Our kids’ optical glasses come standard with polycarbonate lenses which are lightweight and impact resistant. Polycarbonate lenses are recommended for adolescent use since they are the most impact-resistant and safe lens option for children. The polycarbonate lens includes an Anti-Reflective coating in addition to a scratch-resistant coating that is applied to the optical surface of the lens. We offer kids glasses in single vision prescription, sleep prescription, and non-prescription lenses for ages 4-8 (small) and 9-13 (large).


Our kids’ sleep glasses are made of High Impact 1.56 lenses, which are also lightweight and impact resistant. While the lens tint is more yellow than the Felix Gray proprietary clear lens, our sleep lens specifically filters the range of Blue Light that is most disruptive to our natural sleep cycle in the 440 nm - 500 nm range. They are clinically proven to act as a natural sleep aid while minimizes color distortion. A recent study found when participants wore our lenses, they had an increase in melatonin levels, less awakening during sleep, and evidence of improved cognition compared to when they wore dummy lenses.

What is your return policy for kids glasses?

We offer a 30-day risk-free return policy after the delivery of your order! We have free shipping, returns, and exchanges in case your child prefers a different frame fit or color. Feel free to email help@shopfelixgray.com with any questions, concerns, or to initiate a return or exchange.

What information is needed to place a kids prescription glasses order?

In order for us to process a kids glasses prescription order, we’ll need to know the frame style, color, size (kids small or large), an up-to-date copy of the child’s prescription, and child’s PD (pupillary distance) measurement.

If the prescription does not contain a PD measurement, you can use our online PD tool post-purchase for us to measure the distance between your child’s pupils. It allows us to locate the optical center of the lenses so the prescription is correctly placed in the glasses.

Will my vision insurance cover kids glasses?

Yes! We don't work directly in-network with any insurance providers, however, our glasses are reimbursable through most vision insurers. If your vision plan covers prescription glasses then Felix Grays should be reimbursable. Feel free to email us at help@shopfelixgray.com and we can instruct you on how to fill out an out-of-network claim for reimbursement of the frames.

Felix Gray accepts FSA and HSA dollars for all prescription eyewear purchases as long as your card is affiliated with a major credit card provider.

Blue Light / glare

Blue Light exposure

Emitted by the light from our screens, Blue Light has the highest energy wavelengths on the visible light spectrum. Similar to how UV-light overexposure harms our skin, Blue-Light overexposure can lead to eye discomfort and irritation (think: eye strain, dry eyes, eye fatigue, blurred vision, and headaches). Blue  Light also suppresses melatonin secretion - the neurotransmitter that tells our minds and bodies to power off at night - which is why it is harder to fall asleep after spending hours in front of our screens every day.

That’s where we come in! Felix Gray’s virtually clear lenses are designed to filter Blue Light  - specifically, the highest energy wavelengths in the 380-440 nm range. Still interested in learning more? Head here to read on!

Do Felix Grays reduce glare?

Glare is emitted from many sources of light, including digital screens such as desktop monitors, laptop screens, phone screens, tablets, and TVs. It is a common and often overlooked culprit of Digital Eye Strain. Symptoms of DES (also known as Computer Vision Syndrome), include eye strain, dry eyes, blurred vision, and headaches.

Our lenses have a premium anti-glare coating to eliminate 99% of glare, which optimizes our visual acuity.

Glare can be a particularly distracting and straining problem at night. It’s one of the reasons looking at screens in dark settings is even harder on the eye (helpful tip: keep lights on when you’re doing work in front of your computer! By doing so, your environment is better lit and the effects of glare are less intense). Because our lenses eliminate 99% of glare, our glasses can also assist with driving at night when the glare from other cars and surrounding lights are intensified. 

Ultimately, Felix Gray’s anti-glare coating aims to provide sharper optics and relaxed eyes. We are dedicated to making people’s lives happier in front of the screen!

Why is staring at screens bad for me?

Humans are not meant to stare at digital screens (whether laptops, monitors, phones, tablets, or TVs) all day long. Our eyes are at rest when we’re looking 20 feet away. In front of our computer, though, we're staring 18-24 inches away for long periods of time. This overworks the ciliary muscle in the back of our eye, which is constantly spasming back and forth to adjust to the close viewing.

As a result, many ophthalmologists, optometrists, and researchers point to the potential negative effects that computer screens have on our vision and health. This includes Digital Eye Strain (also known as Computer Vision Syndrome) - which encompasses a variety of symptoms like dry eyes, headaches, blurred vision, eye fatigue, and neck and back pain. Felix Gray lenses are specially designed to filter 50% of all and 90% of the most impactful ranges of Blue Light, while eliminating 99% of glare to combat these negative and uncomfortable effects.

Lens technology

What makes Felix Gray different from their competition?

There are several blue light filtering solutions, but they’re not all created equal. Our virtually clear lenses will not distort your color perception or acuity, and will filter over 50% of all, and nearly 90% of the most impactful range of Blue Light. Additionally, our lenses have a premium anti-glare coating that eliminates 99% of glare, offer 100% UV protection, and are smudge- and scratch-resistant.

 The reason we're more effective is the way our proprietary lens filters Blue Light. We embed a naturally occurring blue light filtering ocular pigment into our lens. This makes it the perfect balance between a virtually clear and effective solution. It also has the added benefit of blocking UV rays as well! We also apply a premium AR coating, to block ~100% of glare. Blue Light and glare are two massive reasons for symptoms of Digital Eye Strain, like eye fatigue, headaches, dry eyes, and blurry vision.

We believe that Felix Gray lenses are the perfect balance between a virtually clear, beautiful lens and an effective Blue Light filtering solution. We did the research so you don’t have to! Check out our lens technology pages for additional information.

Nope, there aren't negative side effects!

Our eyes never evolved to stare at screens all day, so our Blue Light filtering lenses are only doing your eyes a favor and allowing for more comfortable and productive screen time. In fact, if you’re wearing non-magnified lenses, then you’re good to wear your Felix Grays both in and out of office settings!

However, if you decided on magnification (whether +.25 or a reader lens), then we recommend only using your glasses in close distance viewing. Regardless of magnification, though, your eyes will not become dependent on the positive effects of your Felix Grays!

Do I need magnification?

Magnification is definitely not for everyone. Most of us are in meetings or talking with a colleague intermittently throughout the day, giving our eyes temporary breaks from the screen. If this sounds like you, non-magnified lenses may be best for you.

But, if you’re glued to your screen and find yourself hunched over and squinting, then it may help. The optional +.25 magnification helps your eyes’ ciliary muscles work less when spending hours on end glued to your screen (think: coders, analysts, designers). 

The downside to the magnification is that if you interact with your environment and keep your glasses on, they could cause some otherwise unprecedented irritation and disorientation (some customers do not experience this, though).

Still not sure? Send us a note at help@shopfelixgray.com

Lens warranty / repairs / proper care

How do I clean my lenses?

The microfiber cloth should be sufficient for cleaning any smudges or dirt from the lenses. Using lotion-free soap/dishwashing liquid and water with a microfiber/lint-free towel works as well! 

We do NOT recommend using hot water or any chemical-based cleaners on the lenses, and be sure to NOT leave your Felix Grays in the car, on top of a heater, or in an enclosed, unvented space for extended amounts of time. Heat and chemical reactions (from alcohol-based cleaning solutions, for example) can affect the AR coating.

Hairspray can also damage the integrity of the lenses' AR coating, so we suggest taking your glasses off when applying hairspray and waiting for it to fully dry before your lenses come into contact with your hair.

Do Felix Grays have a warranty?

All Felix Gray lenses come standard with a one year warranty against manufacturing defects. The warranty includes defects in materials, workmanship, coatings, and cracks. Manufacturing defects do not include scratched lenses, normal wear and tear, improper cleaning, dislodged lenses, or exposure to excessive heat.

We offer lens non-prescription, reader, sleep, and sun lens replacements for a $50 fee. We also offer prescription lens replacements for a $100 fee, which includes the return shipping, new lenses edged into your frames, packaging, and shipping back to you. 

If you're interested in a lens replacement please email us at help@shopfelixgray.com.

Is there an eyeglasses repair service?

We offer a repair service for eyewear issues beyond the lens warranty coverage. Repair services include frame arm replacements, full frame replacements, nose bridge/pad replacements, and tightening or loosening of temple hinge repairs. 

These services and associated prices include prepaid return shipping, repair, packaging, and shipping back to you. If you're interested in one of these services, please email us at help@shopfelixgray.com.

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Payments and gift cards

How do I redeem my gift card?

The gift card code is entered on the store credits page under your account. Once the store credits have been applied, you will have an option during the payment step in checkout to apply your store credit balance to the order. I hope this helps and please feel free to reach out if you have any additional questions. We can't wait for you to get your Felix Grays!

Do you sell gift cards?

Felix Gray eGift cards are available in a variety of denominations from $10 to $200. They can be purchased on the Felix Gray eGift card page.

The recipient of the Felix Gray eGift card will receive their gift card via email with a redemption code in the email. An account needs to be created so the gift card can be applied to the account as store credit. Felix Gray gift cards never expire and, since they are redeemed in the form of store credit and live within the recipient’s online Felix Gray account, they cannot be replaced or refunded.

Similarly, our gift cards cannot be returned or exchanged for cash except where required by law. Coupons, promo/coupon codes, and other discounts may not be used to purchase Felix Gray gift cards. Purchases made with a gift card may still be subject to tax (depending on location). In the event that a purchase made with a gift card is returned, the original gift card will be credited in the form of store credit.

Can I pay with Amazon Pay?

In addition to accepting all major credit cards and payments through Affirm, Felix Gray also offers checkout options through Amazon Pay. You'll be prompted to login to your Amazon.com account, and then be able to choose saved addresses/payment types to complete your purchase! If you have any additional questions or concerns regarding Amazon pay, feel free to email us at Help@shopfelixgray.com.

What is the Affirm payment plan?

We offer payment plans through Affirm for purchases on our website. Customers can split the cost of their order into three interest-free monthly payments.

When placing an order, select the 3 interest-free payments with Affirm at the payment stage of checkout. You’ll be prompted to create an Affirm account and they will notify you within seconds if you’ve been approved!

Marketing / press inquiries

Marketing / press inquiries

Marketing inbounds, partnerships, and influencer requests are invited to contact us by email: Marketing@shopfelixgray.com.

Media members are invited to contact us by email: Press@shopfelixgray.com.

We look forward to hearing from you and please let us know if you're working on a deadline. 

 

Corporate Gifting / Bulk Orders

Do you offer discounts for corporate gifting?

Yes, we do! Looking for a way to increase productivity in the office? The greatest gift you can give is the gift of eye health :) To learn more, please visit our corporate gifting page and fill out the information for our team to get in contact with you! 

Do you offer bulk discounts?

We do! Tiered bulk discounts are available for Felix Gray glasses so feel free to check out our gifting page to inquire about the bulk order and associated discount.